Right now our entire team is two full-time employees (Nick & Josh). All orders ship from our workshop just north of Pittsburgh in Cranberry Township, Pennsylvania.
*We've extended our order processing window for ink/accessory Holiday orders to 3-5 business days to accommodate order peaks and troughs in December weeks.
Orders excluding pens ship within 1-3 business days. While we ship our homemade pens as fast as possible, please allow up to 1-2 weeks for us to polish, process, and ship a pen we're preparing for you as our output velocity varies with demand.
U.S. Shipping Policy
FREE USPS | U.S. Orders $40+
FREE FedEx | U.S. Orders $40+
USPS - $9, USPS First Class/Priority (by weight)
FedEx - $9, Second Business-Day Delivery
When selecting a shipping method, please remember that the estimated shipping time does not include the time it takes us to prepare your order. Please contact us prior to placing your order if you need your package urgently.
International Shipping Policy
All international shipping rates are pulled directly from USPS price calculators during checkout relative to weight and destination. All available international shipping options and pricing are displayed prior to entering payment details.
Genuine package value is always claimed on every parcel. The package recipient is solely responsible for all customs fees, import fees, brokerage fees, etc. that may be assessed to the package. Please verify all international delivery protocols with any relevant national and local government agencies prior to purchase.
** To protect ourselves from computer errors, calculation errors, & other unforeseen billing errors we must reserve the right to cancel and refund orders at our sole discretion. In the event that unintended rates are produced from shipping services we reserve the right to change shipping speeds relative to order economics. Please see our Terms of Service for additional details.